Payment Policy
1. Payment Processing via PayPal
WINOKJZ offers PayPal as a secure payment option for customer convenience. When you select PayPal as your payment method, you will be redirected to PayPal's secure platform to complete your transaction. WINOKJZ does not store, process, or have access to your full PayPal account details or financial information during this process.
2. PayPal Account Requirements
To use PayPal as a payment method, you must have:
A valid PayPal account in good standing
An account with a confirmed email address
Sufficient funds or linked payment sources to cover your purchase
An account that is eligible for the transaction based on PayPal's terms and any geographic restrictions
3. Payment Authorization
By selecting PayPal as your payment method, you authorize WINOKJZ to charge the total amount of your order (including merchandise, shipping, taxes, and any applicable fees) to your PayPal account. This authorization occurs at the time you confirm your order on the PayPal platform.
4. Order Confirmation and Processing
Your order will be processed only after:
PayPal confirms your payment authorization
Funds have been successfully transferred to WINOKJZ
You receive a payment confirmation from PayPal
Once payment is confirmed, you will receive an order confirmation email from WINOKJZ. If payment authorization fails or is declined, your order will not be processed, and you will need to select an alternative payment method.
5. Refunds via PayPal
If you are eligible for and request a refund according to our Return Policy:
Refunds will be issued to the original PayPal account used for the purchase
The refund will typically be processed within 7-10 business days after we receive and inspect your return
The refunded amount will appear in your PayPal account balance
If your original payment was made using a linked bank account or card through PayPal, the refund will be returned to that original funding source
WINOKJZ cannot expedite PayPal's processing time for funds to appear in your account
6. PayPal Buyer and Seller Protection
PayPal transactions may be covered by:
PayPal Purchase Protection: May cover eligible purchases if you don't receive your item or it is significantly different from the description
PayPal Seller Protection: May protect WINOKJZ in certain cases of unauthorized transactions or claims
Both buyer and seller protection are subject to PayPal's terms and conditions, eligibility requirements, and claim procedures. WINOKJZ complies with PayPal's seller requirements to maintain eligibility for these protections.
7. Currency and Exchange Rates
All transactions on the WINOKJZ website are processed in US Dollars (USD). If your PayPal account uses a different currency, PayPal will convert the amount at their current exchange rate. Any currency conversion fees are determined by PayPal and are your responsibility.
8. Payment Disputes and Chargebacks
If you have an issue with your order, we strongly encourage you to contact our customer service team at assistance@winokjz.com before initiating a dispute or chargeback through PayPal. We are committed to resolving issues amicably and promptly.
If you file a dispute or chargeback through PayPal:
WINOKJZ will provide relevant documentation to PayPal regarding the transaction
Your order may be placed on hold until the dispute is resolved
We reserve the right to refuse future orders from customers who have filed fraudulent or unjustified chargebacks
9. PayPal as Exclusive Payment Processor
For transactions completed through PayPal, PayPal acts as the payment processor. WINOKJZ does not:
Store your PayPal login credentials
Have access to your PayPal password or security questions
Initiate transactions from your PayPal account without your authorization through the PayPal platform
10. Security
PayPal uses industry-standard security measures to protect your financial information. WINOKJZ relies on PayPal's security protocols for payment processing. We recommend that you:
Keep your PayPal login credentials secure
Enable two-factor authentication on your PayPal account
Regularly monitor your PayPal account for unauthorized activity
Ensure you are on the official PayPal website (paypal.com) when entering your credentials
11. Failed or Declined Payments
If your PayPal payment is declined or fails, this may be due to:
Insufficient funds in your PayPal account or linked funding sources
PayPal account limitations or restrictions
Security holds placed by PayPal
Incorrect PayPal account information
In such cases, you may:
Select an alternative payment method to complete your purchase
Resolve the issue directly with PayPal
Contact our customer service for assistance with your order
12. PayPal Promotions and Credits
Any PayPal promotions, discounts, or credits are administered solely by PayPal. WINOKJZ cannot:
Apply PayPal-specific promotions directly
Guarantee that PayPal credits will be accepted
Resolve issues related to PayPal promotions or credits
For questions about PayPal promotions, please contact PayPal directly.
13. Policy Updates
We reserve the right to modify this PayPal Payment Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of PayPal as a payment method constitutes acceptance of any modified terms.
14. Third-Party Terms
By using PayPal as a payment method, you agree to comply with PayPal's applicable terms and conditions, which can be found at paypal.com/legal. WINOKJZ is not responsible for changes to PayPal's terms, policies, or fee structures.
15. Customer Service Contact
For questions about payments, refunds, or this policy:
WINOKJZ Customer Service
Email: assistance@winokjz.com
Phone: +1 620-322-1059
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM MST
For PayPal account-specific inquiries, please contact PayPal directly through their website or customer service channels.