Return policy

1. Return Eligibility

We want you to be completely satisfied with your WINOKJZ purchase. Items are eligible for return or exchange within 30 days from the date you receive your order.

To be eligible for a return, your item must be:

In its original, unworn, and unwashed condition

Free of any stains, odors, or damage

With all original tags and labels attached

In the original packaging or a suitable protective package

Accompanied by a copy of your order confirmation or packing slip

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

Items that have been worn, washed, altered, or damaged

Items without original tags or labels

Gift cards (if applicable)

Items purchased from third-party retailers or unauthorized sellers

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact our customer service team at assistance@winokjz.com within 30 days of receiving your order. Please include your order number and the items you wish to return.

Step 2: Our customer service team will provide you with:

A Return Merchandise Authorization (RMA) number

Detailed return instructions

The appropriate return address

Step 3: Carefully package the item(s) in the original packaging or a sturdy box. Include the RMA number clearly marked on the outside of the package.

Step 4: Ship your return using a trackable shipping method. We recommend purchasing shipping insurance, as WINOKJZ is not responsible for return packages lost or damaged in transit.

4. Return Shipping Costs

Returns Due to WINOKJZ Error: If you received an incorrect, defective, or damaged item, we will provide a prepaid return shipping label and cover all return shipping costs.

Standard Returns: For returns based on preference (size, style, color, etc.), the customer is responsible for return shipping costs.

International Returns (if applicable in the future): Customers are responsible for all customs duties and return shipping costs for international returns.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

Approved Refunds:

Will be processed within 7-10 business days after we receive your return

Will be issued to the original payment method used for the purchase

Will include the item price and applicable sales tax

Will NOT include original shipping charges (unless the return is due to our error)

Refund Processing Times:

Credit/Debit Cards: 5-10 business days after processing, depending on your bank

PayPal: 3-5 business days after processing

Gift Cards: Immediate credit to your WINOKJZ account (if applicable)

6. Exchanges

We currently offer exchanges for different sizes of the same item, subject to availability. To request an exchange:

Follow the standard return process above

Clearly indicate in your email that you wish to exchange for a different size

Specify your preferred size

If the requested size is available, we will ship the exchange once we receive your return. If the requested size is unavailable, we will issue a refund or store credit.

For exchanges to a different item, please process a return and place a new order.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We may require:

Photographs of the defect or damage

Photographs of the packaging

A detailed description of the issue

Upon verification, we will provide a prepaid return label and arrange for a replacement or refund.

8. Final Sale Items

Items marked as "Final Sale" are not eligible for return, exchange, or refund. All sales are final for these items.

9. Store Credit

In certain circumstances, we may offer store credit instead of a refund. Store credit:

Will be issued via email as a unique discount code

Does not expire

Can be used on any future WINOKJZ purchase

Is non-transferable and cannot be redeemed for cash

10. Return Exceptions

During special promotional periods (such as Black Friday, holiday sales, etc.), extended or modified return policies may apply. These will be clearly communicated at the time of purchase.

11. Return Inspection

All returns undergo a quality inspection upon arrival at our facility. Items that do not meet our return eligibility criteria will be returned to the customer at their expense, and no refund will be issued.

12. Refund Refusals

We reserve the right to refuse a refund if:

The item does not meet our return eligibility criteria

The return is received after 30 days from delivery

The item shows signs of wear, damage, or alteration

No RMA number was issued or included with the return

13. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to your order.

14. Contact Information

For all return-related inquiries, please contact:

WINOKJZ Returns Department
Email: assistance@winokjz.com
Phone: +1 620-322-1059
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM MST

Please allow 24-48 hours for a response during business days.